Your success is our mission. We built our brand on providing access to the world’s finest genetics, and we stand behind every product we sell. We want you to feel 100% confident in your purchase.
That is why we offer a simple, fair Grower’s Guarantee.
If you are not satisfied with your purchase for any reason, we will make it right.
How Our Guarantee Works
Although we cannot legally accept returns on agricultural products, we offer a simple replacement program. In most cases, we will credit your account with loyalty points for the full value of the product.
The best part: You can use these points to select any item from our entire catalog as a replacement.
To make this possible, we kindly request that you cover the standard shipping and handling costs for your new replacement order.
How to Request Your Credit
- Visit our [Easy Replacement Form] located in the footer of our website.
- Fill out the form with your order details and a brief note.
- We will review your request and credit your account. It’s that simple.
A Commitment to Your Success
We created this guarantee program to solve the single biggest problem in the online seed industry: trust. In a market where some sellers are unreliable, we want you to know that we are your partners. Our founder, James Bean, has spent over a decade building relationships with the world’s most elite breeders to ensure we have “Unmatched Genetics.” This guarantee is our way of backing up that claim.
Our goal isn’t just to sell you seeds; it’s to provide you with the foundation for a successful, rewarding harvest. This program ensures that you can try our elite, authentic genetics with zero risk.
How to Ensure Your Growth is a Success
We want you to succeed the first time, every time. While our guarantee is here to protect you, “grower error” is the most common reason for germination failure. Before you start, we highly recommend reading our expert guide:
How To Germinate Cannabis Seeds: An In-Depth Guide
This guide covers the most common mistakes beginners make, including improper watering and temperature, as well as handling the seeds. Following these simple steps will give you the best possible chance of success and ensure you get the most from your elite genetics.
Frequently Asked Questions (FAQ)
What exactly does the Grower’s Guarantee cover?
It covers your satisfaction with the product. This includes non-germination, a “dud” seed, or any other genetically related issue where the product does not meet your expectations.
Why do I have to pay for shipping and handling (S&H)?
We provide store credit for the full value of the product, free of charge. We kindly request that you cover the shipping and handling costs for the new shipment, which enables U.S. to maintain this guarantee program sustainably for all our customers and protect it from abuse.
How long will it take to get my loyalty points?
After you submit the [Easy Replacement Form], our team will review it within 24 -48 business hours. Once approved, the points will be credited to your account immediately, and you will receive an email confirmation.
What if I checked out as a guest?
Don’t worry. Please submit the form, and our customer service team will contact you. We can easily create an account for you and add the points to it.
Does this guarantee apply to clearance items?
Yes. Our guarantee applies to every seed we sell, whether it’s full-price or on clearance, including Auctions. We stand behind all our genetics.
Why can’t I get a cash refund to my credit card?
As an agricultural product, we are legally prohibited from accepting returns. Our loyalty point credit system is the simplest and fastest way for U.S. customers to honor our guarantee and receive a replacement product of their choice without violating these regulations.
Our Commitment to Fairness (The Fine Print)
This guarantee is a good-faith commitment to you, our valued customer. It’s here to protect you in case things go wrong.
It is not meant to be abused or overused. We are partners in your growth, and we maintain this policy based on mutual trust and respect.
To keep this program fair for everyone, we do have a “3-strikes” rule. If we notice a pattern of excessive requests (for example, requiring more than three replacements within a 5-order period), we may need to contact you. This is to reassess your cultivation techniques and ensure you’re set up for success.
- This policy is, of course, flexible. This limit would not apply in the same way to a customer who regularly places large-volume orders (e.g., 20-50 packs per order).
- In rare and clear cases of abuse, we must reserve the right to restrict future replacements or ban the account from the website.
This policy ensures we can continue to help the vast majority of our customers who may have an unlucky run, while protecting the program from being used in bad faith.
Thank you
James