An item I just ordered is now on sale – will you do an adjustment?We offer a new set of specials each month as a standard practice. Because of this, and our high volume of orders, we are UNABLE to offer price adjustments for orders placed before or after a product is placed on – or goes off – sale.Can I pay with Bitcoin?
Yes, if you choose to pay with your order with bitcoin, please send your order amount to the address listed at checkout after selecting the bitcoin payment method. Once you have sent your payment, please email us at [email protected] with your transaction ID and order number.Can stock be reserved?
In-General: Unfortunately we cannot reserve any stock unless a payment or order has been made. Please remember that paying by Money order only holds your items for 2 weeks. After two weeks if payment has not been made your order will be cancelled and the stock returned to inventory for sale. Thank you.
Pre-Sales: Since we deal hand in hand with the companies we represent we will often be given the opportunity to have the first chance to offer exclusives on certain items. In this case, we guarantee to buy a certain amount of stock before it’s even finished – which means the first gear available on the market is available to OUR customers. This often happens 10-14 days BEFORE the gear is released to the general public. You can then purchase these items via the PRE-SALE and be guaranteed to be among the first to have the items shipped once it’s actually available. To take advantage of Pre-Sale benefits please sign up for our email list (via the website) download the SHN app on your phone and/or follow us on Instagram!Do I need to register before making a purchase?
YES. You can shop without signing in and then sign in during your checkout, BUT you cannot register for a new account during checkout. So please make sure you register for an account BEFORE you checkout.Do you deliver to my country/region/state?
We offer discreet delivery to the US and many other countries. If your region or country doesn’t appear on the drop down list – then we do not send there at this time.
Even if we do send to your country/region/state at this time PLEASE NOTE BELOW:
It’s not possible for us to know & track every law in every US state or country. We sell a collectible genetic kit for souvenir purposes. We will not knowingly send to an area where it is illegal for you to have them even as souvenirs. As the consumer you accept full responsibility for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund orders in this situation*.
It is also possible that your order may incur duty charges/taxes. This is something we try very hard to research and avoid however customs regulations and laws are ever changing and that includes regulations around these charges. Thank you for your understanding!
We will NOT change our packaging or break down seeds and send them in other objects, etc.
Customs labels do not say cannabis, we do work to keep the customs labeling within a regions guidelines however.
*please do not think a chargeback is an option – if we send an order in good faith and it’s caught in customs/other that is on you, the customer, for ordering without knowing your area’s local laws and regulations. We will fight the chargeback and, historically, we win.
We currently do not deliver to:
NevisExactly how do money order payments work?
When you choose to checkout as “Money Order/Check” and complete your order, you will receive an automated message that states that payment or contact with the company be made within TWO WEEKS of the original order date. If you do not contact us, or your payment does not arrive within that time, your order will be CANCELLED and items will be RETURNED back to our stock.
Money orders can be bought at your local post office, bank, or – in many cases – grocery or drug store.
All Money Orders and Mailed Payments MUST BE in U.S. Dollars.
Please: YOU MUST INCLUDE YOUR ORDER NUMBER SOMEWHERE WITHIN THE PAYMENT – a slip of paper inside the envelope is great, or write it on the memo line of the money order but please DO NOT put the item(s) you’re purchasing in the memo area!
Please leave the money order ‘pay to/address’ sections blank. DO NOT MAKE CHECKS OR MONEY ORDERS OUT TO SEEDSHERENOW.COM, PAYMENTS MADE OUT TO ANYONE WILL BE RETURNED TO SENDER!
DO NOT MAKE MONEY ORDERS OUT TO SS MANAGEMENT.
LOOK CLOSELY AT THE FRONT OF THE MONEY ORDER: IF THERE IS A PLACE FOR THE PURCHASER (YOU) TO SIGN, PLEASE DO SO. OTHERWISE WE CANNOT ACCEPT IT AND WILL SEND IT BACK (THE BANKS WON’T TAKE THEM UNSIGNED).
DO NOT SIGN THE BACKS OF MONEY ORDERS – that is our signature line.
DO NOT STAPLE OR TAPE YOUR MONEY ORDER/CERTIFIED CHECK TO ANYTHING. IF YOU HAVE IT STAPLED WE WILL SEND IT BACK TO YOU. THE BANK HAS SAID THEY WILL NOT ACCEPT THEM IF THEY HAVE STAPLE HOLES OR TAPE ON THEM.
We STRONGLY RECOMMEND that you send your payment via a method with tracking numbers – such as USPS priority mail or Fed EX, etc. – then email us your order number and tracking number so we know it’s on the way.
Customers may have ONLY 3 active money orders at one time. NO EXCEPTIONS AFTER 11/15/18. If you have 3 and make a 4th the oldest one will automatically be cancelled.
PLEASE SEND YOUR PAYMENT TO OUR SECURE MAIL AND PARCEL DELIVERY CENTER:
2728 W. Main St., Suite 106
Medford, OR 97501
DO NOT PUT SS MANAGEMENT ANYWHERE ON THE MONEY ORDER ITSELF. THE ADDRESS IS ONLY FOR MAILING PAYMENTS.
We pick up our mail (USPS, UPS, FEDEX, etc) Monday – Friday between 9:00 -11:00 a.m PST (west coast time). If your payment arrives AFTER that time on any given day we will get it the next day. IF it arrives on a Friday, Saturday or Sunday, we will get it Monday.
95% of the time orders go out within 2 business days. If we have an exceptionally high volume of order-payments, it may go out the day after we receive it.
You will receive an automated email with tracking number when we print your label for delivery.
Domestic orders are generally received by the customer within 3-12 days after payment is received into our office.
Once a money order is received and has been processed no changes can be made to the order. Once the order status is complete the order is final.
Wondering if we received your money order? If you have not yet received tracking – then we likely didn’t get it. But we understand waiting and wondering is stressful. If you sent it with tracking – you should be able to track it and alert us if you think we didn’t get it – we answer all the emails! If you have questions or concerns about your payment’s arrival – please email our Distribution Manager Rebel at [email protected] and he’ll let you know as soon as he can.Gift Policy
When we offer monthly specials that include a gift it’s expressly under the condition that they will be available to all qualifying orders while supplies last.
We carefully consider these monthly deals and strive to order an appropriate amount of gifts to include with orders. Sometimes the deals generate far more interest than we anticipated and we run out. While we understand this can be frustrating we are not able to offer rain checks or guarantees on ‘Free Gifts” as there is no viable way for us to do so.How do BOGOs work?
When we offer a BOGO (Buy One – Get One) deal you do not need a special code to receive the free item.
Just order the qualifying pack(s) only. So, if the special reads, for example: “Buy any pack of Pillow Fort Genetics and get another Pillow Fort Genetics* pack free” all you need to do is order the Pillow Fort Genetics strain that you are most interested in
All ‘free’ BOGO packs, as well as advertised gifts, are chosen by our Distribution Team and added to the order as it is packed.
The free pack will not show up on your invoice.
Please do not email us asking for a specific BOGO pack – they are all chosen by the distribution team when the item is packed. No exceptions.
*Pillow Fort Genetics is not a real company; it was created solely for examples and product testing purposes.How do I apply discount codes?
Check out as you normally would and choose payment method THEN go back to your shopping cart and add the discount code in the discount code box, then resume checking out.
Discount Code box is located in the SHOPPING CART vs on the payment page.
Make sure you hit “apply”
Please note: Money orders can be edited.
Please note: Only one coupon code can be applied to an order at a time.
Clearing your browser’s cache and cookies is different for every browser. It is a very simple process once you get it down, a quick google search for “clearing cache for <your browser>” will yield tutorials. Plus, knowing how to clear your browser’s cookies and cache is something that everyone should know how to do.How do I search for products that are In-Stock only?
Go to the Breeders Category (or any Category page) and you will see a filter on the left hand side. Click through checkbox next to “IN-STOCK” and everything on the current page will instantly be updated to show In-Stock items only.How do I sign up for text alerts for drops, contests, etc?
Text “seeds” to 66555
Go to the homepage of our website and click the tab labeled “Text Club/Email Sign-up”How Does Zodaka Differ from Other Payment Alternatives?
- Credit/Debit Cards
Due to federal regulations surrounding “high-risk” products and industries, domestic credit card companies (i.e. Visa, Mastercard) are not able to process high-risk transactions. There are workarounds that companies use to mitigate this issue (proxy-based transfers, point of banking solutions, offshore banks) but these create added costs, delays in settling for the merchants and customers, Card declined transactions, and are subject to shutdowns.
ACH, which stands for Automated Clearing House, is one of a couple of ways that a direct transfer can be made quickly and easily between two parties. ACH falls under banking regulations that Zodaka’s system does not.
Zodaka does not require preloading of any kind. E-wallet solutions can take time to set up, sometimes multiple days. Zodaka is connected to the end-users bank account and the merchants’ bank account, so funds can transfer directly as soon as the account is created. Zodaka never holds the customers’ money (unlike an E-Wallet) so their partners’ money is safe in the event of complications.
How long will it take for my package to arrive?
International orders may take several weeks.
Money Orders and Checks will be shipped as soon as we receive the payment in the mail. Your email, containing your tracking number, will be sent to you when the package ships. You can expect it 3-12 days after you receive your tracking number. If you do wish to pay with Check or Money Order, PLEASE Email us your Order Number and your Tracking Number (for the payment your mailing us) at [email protected]
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We will not replace orders. As a one time courtesy we will cover the fist 100.00 of a lost, missing or stolen package after due diligence to recover the package has been done.I am unhappy with the souvenirs I received.
At SHN we stand behind our breeders 100% and will do everything in our power to make it right. If you’re unsatisfied for ANY reason please email us at [email protected] you’ll receive a reply within 24 business hours and our team will then strive to resolve the situation quickly and provide you with our promised ‘complete satisfaction’.
We value our reputation in the community, and know you have other, sometimes “seedy” options. We additionally value YOUR business and will do what we need to in order to make sure you’re happy and satisfied with your souvenirs.
We have the #1 rated customer service in the industry and we work every day to maintain our place at the top!I can’t complete my order online. What’s wrong?
There could be a couple of reasons why you weren’t able to complete your order online. The most common reasons are listed below:
You may need to double check the details you have entered. The address associated with the card you are using must be listed under ‘Billing Address’. Your ‘Shipping Address’ can be different.
You’re trying to order an ‘out of stock’ item.
You’re trying to apply a discount code to an already discounted or promotional item. (For example: if we are offering a “Buy One Get One Free” special, no further discounts can be applied).
You may have entered your card details incorrectly, so you may need to check them again. Don’t forget the three digit security code on the back of the card.
You must have sufficient funds in your account to process the transaction.
You may need to pre-authorize your card. Please see the “Methods of Payment” section of this FAQ
If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.
1-844-MY-SEEDSI forgot my password… How do I reset my password?
Go to the login page and look directly underneath the password field.
You will see a link labeled:
“Forgot Your Password?”
Click on that link it and you will be redirected to a page that allows you to reset your password.I have made my order, but changed my mind about what items I would like to receive. What can be done?
If payment for your order is complete, the order is final and no changes can be made.I have not received my goods yet. Where is it?
Orders in the US are usually received within 3-12 days of ordering, International orders can take much longer, but generally within 21 days.
If you have not received your purchase within 15 days of ordering, and have not been contacted by a customer service representative explaining why your order is delayed please contact us. Please provide your Order Number when contacting us, as it’s the most efficient way for us to help you find your order.
We are not responsible for lost, stolen or returned orders. If you feel your order was lost, stolen or returned we will, as a one time courtesy for DOMESTIC ORDERS, cover the first 100.00 of the order.
1-844-MY-SEEDSI have placed my order but changed my mind about what items I would like to receive. What can be done?
Once payment for an order is complete the order is final and no changes can be made.I made or received my order but changed my mind – can I get a refund?
No, while we do wish to offer 100% Satisfaction we do not offer refunds for returned stock or erroneous orders. This is because of our Satisfaction Guarantee – we would not resell an item that had been previously shipped out – we don’t know what may have happened to it since leaving us.
If you placed or received an order and changed your mind we will not refund it. If you have an error on your order we will TRY to work with you BUT we send orders out very quickly and we can’t always catch them before they go out for delivery.
Look over your order carefully BEFORE buying because once you finish the order – it’s yours.
If you have chosen to make several orders and have decided you want them combined– our processor does not allow partial refunds for multiple delivery costs. Again, please make sure that the order you are placing is correct and how you wish to receive it. If you wish to combine several orders after the fact, we can try to combine the orders so that they are contained within a single box and you will only receive (1) tracking. Those invoices are combined physically in house and you will not see a change on the invoices themselves. If you wish to combine the orders, please let us know immediately– we move very quickly. Thank you.I put in the wrong delivery address and you shipped my order. What can I do? Will you refund my order or resend it?
It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections.
If you get your tracking confirmation email — it is too late, your package has left the building and we cannot fix or change it.
Once an order leaves our warehouses even our highly trained flying monkeys cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address.
There is a chance that it may end up with a different courier due to us having multiple couriers, in this case we would not be able to facilitate the re-delivery of said order. I would suggest using a different address in an attempt to minimize the chance of your order being returned to sender. As per our FAQ we are not responsible for lost, returned or stolen packages.
We are not responsible for lost or stolen packages but will work with you if we can PLEASE READ CAREFULLY BELOW.
If you feel your order is lost, missing or stolen and you live in the United States you must report it to us within 10 days of the date your tracking shows it was delivered. Anything after 10 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 10 days.
If you feel your order is lost, missing or stolen and you live OUTSIDE United States you must report it to us within 10 days of the date your tracking shows it was delivered.
Anything after 10 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 10 days.
Please note: we will do our due diligence on packages that customers claim to be missing When possible we will honor the first 100.00 dollars (US FUNDS) of the sale and resend the order. Orders exceeding 100.00 we will work with your to rebuild and pay, etc
NOTE: Should we find any suspicion of fraud we reserve the right to suspend your account and not allow further orders.I signed up for an account, but haven’t received a confirmation email yet… What gives?
Try one more time with the email address you initially entered. 9 out of 10 times this occurs because the email wasn’t entered correctly. Try one more time and if the problem persists, please contact us so we can check the email logs and see what’s going on.
For after hours password assistance, please email [email protected]I think my order has been lost or stolen; what do I do?
If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We are not responsible for lost or stolen items once they show delivered in the tracking system. We do guarantee the first 100.00 USD only of any DOMESTIC order. International order regulations vary by country. Please contact Rebel, our Distribution Manager, if you have further questions.
844.697.3337I’m interested in placing an order. How do I do that?
Please visit our website to place an order – select the souvenirs you would like, add them to your shopping cart and checkout. Once your order is placed you will receive an order number. Please keep this number for your records. As soon as your order is processed you’ll receive an email with your courier tracking number.
For further assistance, please call (844) MY-SEEDS,
Do you have a storefront or are you just a .com?
Our products are sold in several brick and mortar stores! Please visit our “Store Locator” section for a location near you.
I placed my order. Now what?
You will receive an order confirmation via email from our parent company, SS Management. These are sent within 24 hours of order placement, Monday – Friday and contain your order number – please retain this number in case you need to contact us with questions regarding your order.
This order confirmation is different from the shipping confirmation that you will receive by email from the online system. The second confirmation shows your order has been shipped and your USPS tracking number.
Should you not receive your tracking confirmation email within 3 business days after ordering please contact us immediately. It’s possible we’ve been trying to contact you regarding your order and are unable to do so. (It’s possible emails are going to spam, or we are unable to leave you a voicemail due to full boxes, etc).
We can take an order over the phone, however, there will be a $10 courtesy fee for this service.
Please contact any ONE of the following – sending more than one email will not get you a faster answer:Is your delivery discreet?
All of our packages are delivered discreetly via courier service. Your collectibles are tucked inside a brown paper bag, which is then placed into a small flat-rate-sized box. The Box is taped closed for extra security and labeled with a plain black-and-white, logo-free label. You’ll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive.Item taken out of my Cart before I checked out.
Cart – items are not held for any amount of time in the cart. It is first come, first serve. The stock doesn’t change until someone checks out. When they add an item to their cart, no stock change takes place or is held. The stock doesn’t change until checkout is completed.
If you are shopping during a big drop it’s in your best interested to check out as quickly as possible.
“That’s unfair – why do you torture us this way”?
Sadly, we had to make the cart-rule that way due to a handful of trolls who were grabbing all the stock possible during big drops, then checking out as money order to hold the stock, which they would either buy and re-sell to others at a higher price – or default on entirely requiring us to return them to stock at a much later date – which is not fair to our honest customers who watch for special drops and save up to buy the pack(s) they really want.
This is the only way we can ‘level the playing field’ at this time.My discount code is not working.
Discount codes are not designed to be used on sale or pre-sale items. If there are sale or pre-sale items in your cart your code will not work.
Additionally, codes cannot be stacked – 1 discount code per order.My order was canceled. Why?
We reserve the right to cancel any order at any time without giving cause.
If paid with check or money order your payment will be returned to you. We will also make good faith attempts to contact you via telephone or email to explain the situation.
Reasons why we’d cancel an order:
Your account has been closed for misconduct
You’re asking us to deliver outside of our delivery zone
Duplicate orders – if we believe an order to be a duplicate we’ll cancel one and keep the other
Fraud – if we believe an order to be fraudulent we will cancel it immediately
System error – if there is an issue with an order or the system we may cancel an orderOnce I have ordered, how do I obtain my tracking number?
If you place an order online, you will automatically receive an email to confirm receipt of your order and give you your order number. Please retain the order number for your records; should you need to contact us regarding your order this is the fastest way for us to find your account and get you the help you’re looking for. The best way to contact us is by emailing us at [email protected]
You will receive an additional email when your order ships, notifying you of your tracking number. If you have not received your tracking number email, always remember to check your junk-mail/spam folder before contacting us, as emails do not always end up in your inbox. Once your tracking number has been issued it may take up to 24 hours for the tracking numbers to update on the USPS website.
Price of an item has changed.
Our prices are subject to change at any time for a variety of reasons, including monthly specials, new strain releases, etc.
We DO NOT offer refunds due to price changes.
If you ordered an item one day and it drops price the next we will NOT give you a refund, partial or otherwise.
If you waited to order an item and it’s no longer on sale we WILL NOT rollback the price for you.
Due to our high volume of sales and ever-changing inventory it is just not practical for us to do any of the above.The item(s) I want are out of stock.
The absolute fastest way to find out when it comes back into stock is to login to your account on our website, go to the strain you’re interested in and just UNDER the price there is a link – if you hit that you’ll receive an email as soon as the item is returned to stock.What are coupon codes and how do I get one?
Coupon codes are something we create to allow customers to apply a discount to their order.
Only ONE code can be applied to an order at a time.
Coupon codes can be found in a few places:
- On our monthly SALES, which you can view by clicking the ‘sales’ tab on the main page of the website.
- On social media – follow us on our social media pages to find special codes
- By responding to our ‘review’ emails – you can earn a 10% code for reviewing and a 15% code for sharing your first review.
- On advertisements that we put out in industry magazines, flyers, events, etc
- BE ADVISED: ONLY ONE COUPON CODE IS PERMITTED PER ORDER. PERIOD.What are your methods of payment?
We accept certified checks and Money Orders. Please Leave the Money Order Pay To Area Blank. Once we receive the payment in US dollars, we will check that the payable amount is correct before processing the order. To ensure that your product is held until we receive your payment PLEASE Email us your Order Number and your Tracking Number (for the payment you’re mailing us) at [email protected]
*** A certified check is different than a personal check. A certified check is guaranteed by the bank of origin. Please see your local banker for more information.
We DO NOT accept wired funds (Western Union, for example)
We CANNOT convert a money order to a credit card.
We DO NOT accept Paypal.
Send Cash and Money orders to:
2728 W Main St, Suite 106
Medford, OR 97501
This is NOT our Secret Headquarters – this is a secure mail and parcel delivery centerWhat cryptocurrencies do you accept? What cryptocurrencies can I send?
We are currently able to accept Bitcoin payments.What if an item I have ordered is out of stock?
On the whole, we usually have all items in stock. The system will not let you order if the item is out of stock on the website inventory, but occasionally those numbers are wrong and we can’t complete your order. In the event that happens we will contact you immediately, either by e-mail or by telephone. If you are happy to wait for the item to come back into stock, we will ship the item as soon as it arrives at our warehouse.
Additionally, you can now sign up for our “back in stock” reminder. To do so just click the link underneath the price of the item that you’re interested in. You’ll receive an email notification as soon as the item is back in stock.
If you don’t wish to wait, you can choose an alternative to replace the out of stock product, to an item of the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further.What is Zodaka?
Zodaka was formed to provide secure, professional and quality payments in high-risk industries. For too long these industries have had to deal with ridiculous workarounds to operate like any normal business would. Their founders, a father and son from Oakland, knew there had to be a better way. Not long after, Zodaka was formed.
To create a new and better solution required an especially talented team. Drawn from the entrepreneurial hotbed of Silicon Valley, innovative engineers and business development professionals were assembled to reinvent and modernize payment processing. Following months of preparation and a year of intense development, the Zodaka Payment API is now open to the public.When will items come back into stock?
SHN does not do drop ships or just buy limited-run items. We pride ourselves in having any and all available products in stock at all times. If we don’t have it most likely we are out of stock from the breeder themselves. As soon as it’s available from them – we will make it available to you.
Pro-Tip – the best way to know when an item comes back into stock is to sign up for an item reminder. You can do so directly from the item’s webpage on our website. If you look just below the price you will see a link – click that and you’ll be signed up for an instant reminder which you will get via email as soon as the item is restocked.Which Currency will you charge me in?
Seedsherenow is a US based company we will charge you in US (USD) Only at the checkout. Your bank will deal with any currency conversions on their end. If you are sending a check or money order from outside of the United States be sure it is already converted to US funds.
We DO NOT accept Paypal
We CANNOT convert a money order to a credit card.
PLEASE INCLUDE YOUR ORDER NUMBER SOMEWHERE WITH THE PAYMENT